Inside Sales Representative

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Location:    Raleigh, NC

Classification:    Nonexempt

Department:    Inside Sales

Reports To:    Branch Manager


  • Assist walk-in customers with sales, questions on products, and any other information as needed.
  • Receive and enter telephone orders, resolve challenges and track order and shipment status.
  • Maintain working knowledge of all Fishman product offerings.
  • Process orders and returns, and fill out all necessary paperwork neatly and properly.
  • Clean, organize and stock showroom and counter area.
  • Travel locally and regionally to cover other Fishman branches in North Carolina and South Carolina as needed.
  • Provide outstanding customer service at all times.



  • High School Diploma or equivalent.

Required Knowledge:    

  • Working knowledge of flooring products and materials.
  • General understanding of flooring installation techniques and best practices.

Required Experience:    

  • Experience in the flooring industry preferred.
  • Previous customer service or counter sales experience.


  • Ability to travel locally and regionally as needed.
  • Organized and attentive to detail.
  • Strong interpersonal and customer service skills.
  • Basic computer proficiency.

Physical Requirements:    

  • Must be able to lift 50 pounds.