Frequently Asked Questions

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Is it safe to submit my credit card number?
During the order process, if you choose to make your payment by credit card, you will enter a secured area of our web site. (A key, lock, or chain may appear in your browser's status bar to show that you are in a secure area.) In this secure area, your information will be encrypted using Verisign and then processed electronically by Fishman Flooring Solutions. If you would like to submit your credit card information over the phone, simply contact one of our representatives at 1-800-556-7899 for assistance.
    
 
What methods of payment does Fishman Flooring Solutions accept?
You can pay for your order by cash, check, money order, or by credit card.
Fishman Credit Card Encryption

In addition to the traditional security of credit card number encryption, we also require that you enter a Card Verification Value (CVV2), Card Validation Code (CVC2) and Card Identification Number (CID) at the time you purchase products using a credit card. These codes are part of a new authentication process established by credit card companies to help reduce fraudulent use of credit cards in internet transactions. The security codes for Visa (CVV2), MasterCard (CVC2) and Discover Card (CID) are the last three digits of the number on the back of the card (see diagram below). American Express credit cards have a four-digit security code located on the front of the card in various areas.
If your credit card does not have one of the codes, please contact your credit card company for a new card that will enable us to process your online order in the most secure way possible.

 
How fast can Fishman Flooring Solutions get my order to me?
Local Orders
We ship most orders the same day.
Custom Orders
Customers will be notified on the estimated time of arrival for custom orders.
 
 
What happens if my order is lost or damaged?

Fishman Flooring Solutions has an experienced parcel prep team that carefully packs orders and ships them in sturdy cartons. So it is rare that an order is damaged. If an order arrives damaged, report the damage and weâ??ll correct the matter to your satisfaction.
It is also rare that an order is lost. When that occurs, we will trade the shipment and immediately send a replacement if necessary.

 
Will Fishman Flooring Solutions sell my name and address to other companies?
No! Any information you provide is used by Fishman Flooring Solutions only to serve you in the best and most efficient way. We do not sell our mailing list to anyone. For more information, please read our Privacy Statement.
 
Can I order items that are not found in your website?
Yes! If you see an item on another website, in a catalog, or anywhere else, Fishman Flooring Solutions will do everything possible to get if for you.
 
Does Fishman Flooring Solutions process Tax Exempt orders?
Yes! Please place the order as you would if you were paying tax. On the Shipping Information page, please type “TAX EXEMPT” into the Shipping Instructions. Fax a copy of your current Tax Certificate to 410-633-1822 and we will fax or email you an updated invoice. You can call 410-633-2500 or email us at customer_service@LFishman.com to inform us that your order is tax exempt.
What are the main lines of flooring and flooring tools Fishman sells?
We are a flooring and flooring tools and supplies distributor. Here is a list of many of the product lines we offer: Johnsonite, Mapei, Powerhold, Ardex, Tarkett, Azrock by Tarkett, Chapco, Henry, Schluter Systems, USG, SCI, Crain, Anchor and Orcon. We also have our own brand, Fishman Brand Products. We sell thousands of flooring products including Wall Base & Millwork Systems, Adhesives & Installation Supplies, Flooring Tools & Equipment, Stairwell Solutions, Flooring Trims & Transitions, Floor Prep & Self Leveling Underlayments, Ceramic Tile & Stone Setting Materials, Shower Systems, Underlayment Board, and Cushion Floor Protection, to name a few categories. Visit our Products area for a complete listing.
 
Can Fishman Flooring Solutions help architects and designers?
Yes, we can! We have a dedicated team of flooring experts committed to working with architects and designers. Our A&D team will work intimately with you to understand your project and guide you to the flooring or flooring systems that best fit your needs. We are proud to offer solutions for flooring projects of all kinds, from residential to any commercial industry. We have extensive experience in assisted living flooring, healthcare flooring, commercial flooring, education flooring, hospitality flooring, multi-family housing flooring, church and religious facility flooring, retail flooring, sports flooring and recreation flooring. Visit our flooring project Gallery and call us toll free at 1-800-556-7899 to discuss your flooring project with a member of the Fishman A&D team.
 
Is Fishman Flooring Solutions a distributor, retailer or wholesaler?
We are a wholesale distributor of flooring and flooring installation tools, accessories and supplies. We serve and sell to flooring professionals including flooring contractors and installers, as well as architects and designers. We are a one-stop flooring solutions resources, providing flooring products, guidance and project collaboration.
 
 Can Fishman Flooring Solutions give me advice on which flooring and which flooring tools to use?
 Yes, we can! Whether you are a flooring contractor, installer, architect or designers, our dedicated team of flooring experts will work to understand your project and suggest flooring, tools and accessories to meet your needs. We have flooring solutions for any type of product including Carpet Tile, Luxury Vinyl Tile & Plank, Commercial Rubber Flooring, Commercial Vinyl Flooring, Solid & Enhanced Vinyl Tile, Vinyl Composition Tile, Linoleum, Sports & Multi-Function Flooring, Static Control Flooring, Protect-All Flooring, Entryway Solutions and Powerhold LVT. We are a one-stop solution for all your flooring needs and that includes flooring and flooring installation guidance and advice. Please call us toll free at 1-800-556-7899 to discuss your flooring project.
 
For what industries does Fishman Flooring Solutions provide flooring?
 While we can assist flooring projects of any kind, our customers—flooring contractors, flooring installers, flooring retailers and architects and designers—have recently completed success projects in Assisted Living flooring, Healthcare flooring, Commercial flooring, Education flooring, Hospitality flooring, Multi-family housing flooring, Church and religious facility flooring, Retail flooring, Sports and Recreation flooring. Visit our flooring project Gallery or our Specifiers Guides.
 
Does Fishman Flooring Solutions have its own brand of flooring, tools or supplies?
 Yes, we do! We proudly offer the Fishman Brand like of flooring tools and supplies including carpet tile, Luxury Vinyl Tile (LVT), installation tools, accessories and supplies. Visit our Products area on this website for Fishman Brand products.
 
Can Fishman Flooring Solutions offer advice for moisture-related issues?
 Yes, we can. As a one-stop solution and resource for all your flooring needs, one of our jobs is to assist with challenging issues often faced in flooring projects and a high percentage of those are related to moisture problems in sub floors or moisture mitigation. We not only advise you on the tools and supplies you need, but how to work your way through moisture control and management. Visit our Products area on this website or call us toll free at 1-800-556-7899 to discuss your flooring project.
 
Does Fishman Flooring Solutions have concrete supplies?
Yes, we do! We sell many types of concrete, including gray and clear concrete, concrete patch, self level underlayment concrete, self level high flow reactivatable concrete, self leveling concrete topping, self drying self level concrete, finishing compound for tilt-up & vertical concrete, concrete slabs and many other types of concrete. We also sell concrete tools and supplies from nails and nail strips to concrete primer to calcium chloride concrete moisture emission calculators to many, many more concrete tools and supplies. Fishman is your one-stop flooring resource and that includes concrete installation tools and supplies and guidance on your concrete projects including green concrete vs. existing concrete. Visit our Products area on this website or call us toll free at 1-800-556-7899 to discuss your concrete project.
 
What is a Super Saver Solution?
You can save money with Fishman Super Saver Solutions? These are specific flooring products and tools that we offer at a specially discounted prices each month. There are always Super Saver Solution deals available to you. You can find details about Super Saver Solutions on our website or in our Fishman locations.
 
Does Fishman Flooring Solutions support sustainability practices?
  Yes, we do! We care very much about sustainability and our environment and have developed an internal team to manage our Green Business Strategies which we are always trying to improve. Learn more about our Green Business Strategies here. Additionally, we are avid supporters of Tarkett’s Restart program, a recycling program for flooring products, and many of the flooring we distribute is environmentally friendly. We have aligned our company with vendors who provide FloorScore certified flooring, cradle to cradle flooring and phthalate free flooring.
 
Does Fishman Flooring Solutions sell flooring for which we can earn LEED points?
Yes, we distribute a variety of commercial flooring selections that meet LEED V3 criteria for MRc4 Recycled Content. We also offer several products that meet LEED V3 criteria for MRc5 Regional Materials with at least 10% harvested, processed and manufactured within 500 miles of the project location. You can earn LEED points with all of these products. Please contact a member of our Fishman Architect Design Facility Team for more information about LEED points.
 
Does Fishman Flooring Solutions offer Renewable, or Rapidly Renewable, flooring?
Yes, the majority of the floor coverings we distribute are rapidly renewable and sustainable in other ways. We seek out vendors who can support our sustainability concerns with quality environmentally friendly products, many of which hold certifications. Call us toll free at 1-800-556-7899 to discuss your sustainable flooring needs. Please contact a member of our Fishman Architect Design Facility Team for more information about renewable and sustainable flooring.
 
What is Fishman Flooring Solutions policy on product warranties for vendor brands?
Please review our Disclaimers of Warranties: L. Fishman & Son, Inc., a Maryland corporation trading as Fishman Flooring Solutions (“Fishman”), is a distributor of various products (collectively, “Products”) which are manufactured by others. As a result thereof, Fishman requires as a material term and condition of each and every sale of Products by Fishman that the purchaser of such Products individually, “Customer”) represents, confirms and acknowledges that: (a) the Customer has not relied upon and will not rely upon, either directly or indirectly, any representation or warranty by Fishman or any of its officers, directors, employees or agents concerning the Products; (b) no such representation has been made by Fishman or any of its officers, directors, employees or agents in connection with the Products; (c) Fishman is not liable or bound in any manner by any oral or written statements, representations, or information pertaining to the Products which may have been furnished by any officer, director, employee or agent of Fishman, or any other person; (d) the Customer is a knowledgeable, experienced and sophisticated purchaser of items similar to the Products; (e) the Customer is relying solely on its own expertise or the expertise of its consultants other than Fishman with respect to the purchase and (if applicable) installation or use of the Products; (f) the Customer has or will conduct such inspections and investigations of the Products as the Customer deems necessary or appropriate; (g) the Customer accepts from Fishman the Products “as is, where is” and “with all faults”; (h) Fishman encouraged the Customer to fully review this Disclaimer Of Implied Warranties, Etc. with its legal counsel before purchasing any Products from Fishman; (i) the Customer understands the legal significance and effect of this Disclaimer Of Implied Warranties, Etc.; and (j) FISHMAN MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A SPECIFIC USE OR PURPOSE OF THE PRODUCTS, ALL OF WHICH HAVE BEEN EXPRESSLY DISCLAIMED AND THE CUSTOMER ACCEPTS SUCH DISCLAIMER.
 
Can I special order flooring tools and supplies from Fishman Flooring Solutions, which aren’t found on the website?
Yes, you can. We offer many nonstock products—flooring, tools, accessories and other supplies—that are subject to minimum order quantities and/or minimum order charges from our vendors. In the event that your order is subject to such quantities and/or charges, you will be contacted by email for authorization to modify your order to meet our vendor requirements, at which time you can choose to accept the modifications or cancel your order. Fishman Flooring Solutions strives to provide viable options for shipping your order. However, given the unique nature of the products we offer, it is not always possible to ship your order by the method you select. In that event, you will be contacted by email with other shipping options. At that time, you can choose another shipping method or cancel your order.
 
What is Fishman Flooring Solution’s return policy?
We are proud of the products we sell and the services we provide. We understand that there will be times when you will need to return merchandise and we’ll try our best to make it as easy as possible for you. Before returning any merchandise, please call the Fishman Flooring Solutions branch on the top of your packing list to obtain a Return Authorization. No merchandise will be accepted for return without a Return Authorization. Returns of unused stock merchandise, within 30 days of purchase, are subject to nominal restocking and return freight fees. Returns after 30 days of purchase are at the discretion of Fishman Flooring Solutions. Returns of Special Order merchandise cannot be accepted without authorization from the manufacturer and are subject to additional fees.
 
What is Fishman Flooring Solution’s privacy policy?
Fishman Flooring Solutions is committed to protecting your privacy. Any information we collect will only be used to process orders, provide support or service, and assist in the resolution or diagnosis of system questions or problems.

We will never disclose to an unaffiliated third party the following information: (i) the files or materials residing on Fishman Flooring Solutions storage devices or its network of shared server computers which are not otherwise viewable from the Web; or (ii) your name, address, phone number, credit card, debit card, banking information, electronic funds transfer information, e-mail or alias e-mail address, or other specific personal identifying information, unless you provide express written permission in advance. Be aware that Fishman Flooring Solutions may disclose any or all of the foregoing if requested by any governmental or law enforcement agency, or directed to do so by a search warrant or court order. Fishman Flooring Solutions maintains a policy of cooperating with governmental and law enforcement agencies. In the event that any governmental or law enforcement agencies make an allegation that you are engaged in unlawful activities through use of the HOSTING SERVICE or the SOFTWARE PRODUCT, Fishman Flooring Solutions reserves the right, in its sole discretion, to take any action it deems necessary or appropriate under the circumstances. You hereby consent to the release of any of the above information without notice should Fishman Flooring Solutions deem it necessary and appropriate under the circumstances.
 
How does Fishman Flooring Solution’s tax its products?
For your convenience, here is a list of sales tax websites, listed by state:
Georgia - https://etax.dor.ga.gov/BusTax_SalesTax.aspx
Maryland - http://business.marylandtaxes.com/taxinfo/salesanduse/sutrate.asp
New Jersey - http://www.state.nj.us/treasury/taxation/su_over.shtml
North Carolina - http://www.dornc.com/taxes/sales/salesanduse.html
Ohio - http://tax.ohio.gov/divisions/sales_and_use/index.stm
Pennsylvania - http://www.revenue.state.pa.us/portal/server.pt/community/sales%2C_use___hotel_occupancy_tax/14487
South Carolina - http://www.sctax.org/Tax+Information/Sales+and+Use+Tax/default
Tennessee - http://www.tn.gov/revenue/tntaxes/salesanduse.shtml
Virginia - http://www.tax.virginia.gov/site.cfm?alias=SalesUseTax

For Tax Exempt Organizations:
If you are ordering online, please place the order as you would if you were paying tax. On the Shipping Information page please type “TAX EXEMPT” into the Shipping Instructions. Fax a copy of your current Tax Certificate to 410-633-1822. We will fax or email you an updated invoice. You can also call 410-633-2500 or email us at info@Fishman Flooring Solutions.com to inform us that your order is tax exempt.
 
What are Fishman Flooring Solutions’ Terms & Conditions of website Use?
Please review our Terms of Use here:
Your access and use of the Fishman Flooring Solutions World Wide Web site (the Site) is subject to the following terms and conditions and all applicable laws. By accessing and browsing this Site, you accept and agree, without limitation or qualification, the Terms and Conditions of Use and acknowledge that to the extent any other agreement between you and Fishman Flooring Solutions conflicts with the terms of this Agreement, such agreement is superseded and of no force or effect.

Special Order & Shipping Considerations
Fishman Flooring Solutions offers many nonstock products that are subject to minimum order quantities and/or minimum order charges from our vendors. In the event that your order is subject to such quantities and/or charges, you will be contacted by email for authorization to modify your order to meet our vendor requirements, at which time you can choose to accept the modifications or cancel your order.

Fishman Flooring Solutions strives to provide viable options for shipping your order. However, given the unique nature of the products we offer, it is not always possible to ship your order by the method you select. In that event, you will be contacted by email with shipping options. At which time, you can choose another shipping method or cancel your order.
Disclaimer of Implied Warranties, Etc.

L. Fishman & Son, Inc., a Maryland corporation (“Fishman”), is a distributor of various products (collectively, “Products”) which are manufactured by others. As a result thereof, Fishman requires as a material term and condition of each and every sale of Products by Fishman that the purchaser of such Products (individually, “Customer”) represents, confirms and acknowledges that: (a) the Customer has not relied upon and will not rely upon, either directly or indirectly, any representation or warranty by Fishman or any of its officers, directors, employees or agents concerning the Products; (b) no such representation has been made by Fishman or any of its officers, directors, employees or agents in connection with the Products; (c) Fishman is not liable or bound in any manner by any oral or written statements, representations, or information pertaining to the Products which may have been furnished by any officer, director, employee or agent of Fishman, or any other person; (d) the Customer is a knowledgeable, experienced and sophisticated purchaser of items similar to the Products; (e) the Customer is relying solely on its own expertise or the expertise of its consultants other than Fishman with respect to the purchase and (if applicable) installation or use of the Products; (f) the Customer has or will conduct such inspections and investigations of the Products as the Customer deems necessary or appropriate; (g) the Customer accepts from Fishman the Products “as is, where is” and “with all faults”; (h) Fishman encouraged the Customer to fully review this Disclaimer Of Implied Warranties, Etc. with its legal counsel before purchasing any Products from Fishman; (i) the Customer understands the legal significance and effect of this Disclaimer Of Implied Warranties, Etc.; and (j) FISHMAN MAKES NO REPRESENTATIONS OR WARRANTIES WHATSOEVER, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A SPECIFIC USE OR PURPOSE OF THE PRODUCTS, ALL OF WHICH HAVE BEEN EXPRESSLY DISCLAIMED AND THE CUSTOMER ACCEPTS SUCH DISCLAIMER.

Intellectual Property
All material included on this site, such as text, graphics, logos, button icons, images, audio clips, and software (Material), is the property of Fishman Flooring Solutions or its content suppliers and protected by U.S. and international copyright and trademark laws. All material on this Site is the exclusive property of Fishman Flooring Solutions, and protected by U.S. and international copyright laws. All software and/or automated databases used on this Site are the property of Fishman Flooring Solutions or its software suppliers and protected by U.S. and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Site is strictly prohibited.

Limited Liability
Fishman Flooring Solutions is not responsible for technical, hardware or software failures of any kind, lost or unavailable network connections, or incomplete, garbled or delayed computer transmissions. Under no circumstances will Fishman Flooring Solutions or its suppliers be liable for any damage or injury that results from the use or reliance of the materials or information contained on this Site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, in which case the above limitation may not apply to you.

While the material contained in the www.lfishman.com World Wide Web site has been checked for accuracy, and with the understanding that such materials do not infringe on any copyrights or other legal rights, all material is provided without any express or implied warranties of any kind, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose or non-infringement. Neither Fishman Flooring Solutions nor its affiliates assume responsibility for any errors or omissions in the material. In no event shall Fishman Flooring Solutions or its affiliates be liable for any special, indirect or consequential damages resulting from any use or performance of or content errors or omissions in the material, even if notified in advance of the potential for such damages. All users of the material agree that access to and use of the material is subject to the terms and conditions stated in this legal notice, as well as all applicable laws, and such access and use is at the user's own risk. Fishman Flooring Solutions may provide links to other sites that are not maintained by Fishman Flooring Solutions. Fishman Flooring Solutions does not endorse those sites and is not responsible for the content of such other sites.

Applicable Law
These terms and conditions are governed and interpreted pursuant to the laws of the State of Fishman Flooring Solutions STATE, United States of America, notwithstanding any principals of conflicts of law. If any part of these terms and conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of the remaining provisions. Fishman Flooring Solutions can revise these terms and conditions at any time without prior notice by updating this posting.
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